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Windows 7 is designed for networking and working with the Internet, so when your network connection isn’t working, it can be particularly frustrating. Fortunately, Windows 7 comes with a built-in troubleshooter that you can use to repair a broken network connection.


  • Choose StartControl PanelNetwork and Internet. Then click the Network and Sharing Center link.

  • Click the Fix a Network Problem link.

The link pulls you straight into the Control Panel’s Troubleshooting guide for the network.

  • Click the link for the type of network connection that has been lost.

There are several different troubleshooters available:
  • Internet Connections: When you can’t connect to the Internet or to a particular Web site
  • Connection to a Shared Folder: When you can’t connect to a file or folder that you thought was shared
  • HomeGroup: When you’re unable to view files or computers in your homegroup
  • Network Adapter: When you’re unable to communicate with your router or modem
  • Incoming Connections to This Computer: When you’re unable to let other computers in your network communicate with your PC

  • Work your way through the troubleshooting guide.
Windows 7 will ask you a series of questions. As you respond, you’ll get closer and closer to the answer. If Windows suggests an action you must perform, such as plugging in a cable, do so.

  • When the solution is found, close the Network troubleshooting guide.

Note: Sometimes the troubleshooter isn't able to correct the problem. In that case, it’s best to delete the connection and just create it again by clicking the Setup a New Connection or Network link in the Network and Sharing Center window and entering the correct settings.

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